Refund policy

Change of Mind
We do not offer refunds, returns, or exchanges for change of mind. Incorrect sizing selections are at the customer's cost. To help you choose correctly, each product page includes a detailed size guide and shows models wearing different sizes.

Faulty or Incorrect Items
Every hoodie is individually quality-checked before dispatch. If your item arrives faulty, damaged, incorrect, or not as described, contact us at milieu@milieuco.com.au as soon as possible and we will work with you to resolve the issue. We may ask for photos and, where necessary, ask that the item be returned so we can assess it and determine the appropriate remedy.

Your Rights
Nothing in this policy affects your rights under Australian Consumer Law.