Change of Mind
We do not offer refunds or returns for change of mind, including incorrect sizing selections. To help you choose the right fit, each product page includes a detailed size guide and multiple models wearing different sizes for reference.
If you require a size exchange, please contact us through our Contact Page. Size exchanges may be accommodated at our discretion, provided the item is unworn and in its original condition. All shipping and handling costs associated with the exchange are the responsibility of the customer.
Faulty or Incorrect Items
Every hoodie is individually quality-checked before dispatch to ensure it meets our standards.
If, in the unlikely event, your item arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible and we will work with you to resolve the issue.
We may request photos of the item and, where necessary, ask that it be returned so we can assess the issue and determine the appropriate remedy.
Your Rights
Nothing in this policy affects your rights under Australian Consumer Law.